Quality and Standards

Ann's Home Care Ltd respects the rights, values and diversity of clients and staff. Clients receive a high quality service and are treated with respect and dignity in a confidential manner by skilled staff that are fit for purpose.

Ann's Home Care Core Values

Recruitment

To recruit skilled carers to meet the identified needs of clients.

Staff selection

To ensure staff undergo a rigorous recruitment process prior to selection.

Domiciliary care

To work in partnership with purchasers of the service to develop models of domiciliary care that encourages client independence, respects rights and value diversity.

Quality standards

To implement quality standards and policy to minimise risk, protect clients, their property and the organisation and have established monitoring.

Respect

To treat clients and staff with respect and dignity while valuing their views in influencing business development and practice.

Training

To develop a workforce that is fit for purpose through staff motivation and the implementation of an active training plan.

Quality Of Care

Since its inception Ann's Home Care is one of the founder members of the United Kingdom Home Care Association and abides by their Code of Practice.

RQIA is responsible for registering, inspecting and encouraging improvement in a range of health and social care services delivered by statutory and independent providers including Domiciliary Care providers in accordance with The Health and Personal Social Services (Quality, Improvement and Regulation)(Northern Ireland) Order 2003 and its supporting regulations All Domiciliary Care agencies must be registered with RQIA. RQIA maintains a register of all approved establishments and care services and carries out annual inspections to ensure the agencies comply with all the relevant standards, guidelines and legislation. We are regulated by the RQIA.